We are based in
Lancaster, PA and
work remotely.
We are based in
Lancaster, PA and
work remotely.
We are based in
Lancaster, PA and
work remotely.
We are based in
Lancaster, PA and
work remotely.
1. Purpose of the Policy
The policy applies to website visitors, prospective clients, and clients.
It explains how Wrought collects, uses, discloses, retains, and protects information when someone visits the website, contacts Wrought, submits an inquiry, becomes a client, uses the client portal, or otherwise interacts with the agency.
1. Purpose of the Policy
The policy applies to website visitors, prospective clients, and clients.
It explains how Wrought collects, uses, discloses, retains, and protects information when someone visits the website, contacts Wrought, submits an inquiry, becomes a client, uses the client portal, or otherwise interacts with the agency.
2. Information Wrought May Collect
Name.
Email address.
Telephone number.
Company or organization name.
Billing information.
Business information.
Project information.
Messages and correspondence.
Files and creative materials.
Client approvals and feedback.
Account or client-portal information.
Technical information may also be collected automatically by the website or service providers, including IP address, browser type, device type, operating system, referring website, pages visited, approximate location derived from IP address, and website interaction information.
2. Information Wrought May Collect
Name.
Email address.
Telephone number.
Company or organization name.
Billing information.
Business information.
Project information.
Messages and correspondence.
Files and creative materials.
Client approvals and feedback.
Account or client-portal information.
Technical information may also be collected automatically by the website or service providers, including IP address, browser type, device type, operating system, referring website, pages visited, approximate location derived from IP address, and website interaction information.
3. How Information May Be Used
Respond to inquiries.
Prepare proposals and estimates.
Provide design and consulting services.
Communicate with clients.
Manage projects.
Deliver digital files.
Manage client accounts and portals.
Process payments.
Maintain business records.
Improve the website and services.
Protect the website, accounts, and systems.
Detect or prevent fraud or misuse.
Comply with legal obligations.
Where permitted by law, contact information may also be used for Wrought service information or business updates. Promotional email recipients must be given the applicable unsubscribe option.
3. How Information May Be Used
Respond to inquiries.
Prepare proposals and estimates.
Provide design and consulting services.
Communicate with clients.
Manage projects.
Deliver digital files.
Manage client accounts and portals.
Process payments.
Maintain business records.
Improve the website and services.
Protect the website, accounts, and systems.
Detect or prevent fraud or misuse.
Comply with legal obligations.
Where permitted by law, contact information may also be used for Wrought service information or business updates. Promotional email recipients must be given the applicable unsubscribe option.
4. Project Files and Information
Clients may provide documents, images, logos, photographs, video, text, business information, credentials, creative assets, measurements, dimensions, production specifications, templates, and other information needed to perform design services.
These materials are used for providing the requested services and administering the client relationship.
Clients should avoid providing sensitive personal information that is not reasonably necessary for a project.
Final Wrought deliverables are provided digitally.
4. Project Files and Information
Clients may provide documents, images, logos, photographs, video, text, business information, credentials, creative assets, measurements, dimensions, production specifications, templates, and other information needed to perform design services.
These materials are used for providing the requested services and administering the client relationship.
Clients should avoid providing sensitive personal information that is not reasonably necessary for a project.
Final Wrought deliverables are provided digitally.
5. Payments
Payments may be handled by independent third-party payment processors.
Wrought may receive transaction information such as payment amount, payment status, billing name, and transaction identifier.
Payment-card information may be collected and processed directly by the payment provider rather than by Wrought.
Payment providers handle information according to their own privacy and security practices.
5. Payments
Payments may be handled by independent third-party payment processors.
Wrought may receive transaction information such as payment amount, payment status, billing name, and transaction identifier.
Payment-card information may be collected and processed directly by the payment provider rather than by Wrought.
Payment providers handle information according to their own privacy and security practices.
6. Client Portal and Business Software
Wrought may use third-party software and online platforms for inquiries, client accounts, proposals, contracts, invoices, payments, project management, scheduling, communications, digital files, and digital delivery.
Information submitted through those services may be processed by the provider under that provider’s terms and privacy policy.
6. Client Portal and Business Software
Wrought may use third-party software and online platforms for inquiries, client accounts, proposals, contracts, invoices, payments, project management, scheduling, communications, digital files, and digital delivery.
Information submitted through those services may be processed by the provider under that provider’s terms and privacy policy.
7. Third-Party Production Providers
Wrought does not print, manufacture, fabricate, install, ship, fulfill, or physically produce client products.
When a client requests or authorizes communication with a printer, manufacturer, fabricator, installer, developer, or other provider, Wrought may share the project information and digital files reasonably necessary for that provider to complete the project.
Unrelated personal information should not be provided to a production provider merely because the provider is involved in the project.
Third-party providers maintain their own privacy and security practices.
7. Third-Party Production Providers
Wrought does not print, manufacture, fabricate, install, ship, fulfill, or physically produce client products.
When a client requests or authorizes communication with a printer, manufacturer, fabricator, installer, developer, or other provider, Wrought may share the project information and digital files reasonably necessary for that provider to complete the project.
Unrelated personal information should not be provided to a production provider merely because the provider is involved in the project.
Third-party providers maintain their own privacy and security practices.
8. Cookies and Similar Technologies
The website and third-party services may use cookies and similar technologies for essential functionality, security, preferences, analytics, and other purposes.
Some of these technologies may be supplied by third parties integrated into the website.
Where applicable law requires it, appropriate consent should be obtained before non-essential cookies are used.
Users may also be able to control cookies through browser settings.
8. Cookies and Similar Technologies
The website and third-party services may use cookies and similar technologies for essential functionality, security, preferences, analytics, and other purposes.
Some of these technologies may be supplied by third parties integrated into the website.
Where applicable law requires it, appropriate consent should be obtained before non-essential cookies are used.
Users may also be able to control cookies through browser settings.
9. Analytics
Wrought may use analytics services to understand website use.
Depending on the enabled services, analytics may include pages viewed, traffic sources, device types, approximate location, and website interactions.
Analytics information is used to understand website performance and improve user experience.
9. Analytics
Wrought may use analytics services to understand website use.
Depending on the enabled services, analytics may include pages viewed, traffic sources, device types, approximate location, and website interactions.
Analytics information is used to understand website performance and improve user experience.
10. How Information May Be Shared
Wrought does not sell personal information in exchange for money.
Information may be disclosed to service providers and contractors that help operate the business, including website hosting, client portals, email, cloud storage, analytics, accounting, payment processing, scheduling, project management, and professional-service providers.
When requested or authorized by a client, necessary project information or digital files may be shared with a client-selected production provider or another professional involved in completing the project.
Information may also be disclosed when reasonably necessary to comply with law or legal process, enforce agreements, protect rights or safety, investigate fraud or misuse, or complete a business transaction such as a merger, acquisition, or sale.
10. How Information May Be Shared
Wrought does not sell personal information in exchange for money.
Information may be disclosed to service providers and contractors that help operate the business, including website hosting, client portals, email, cloud storage, analytics, accounting, payment processing, scheduling, project management, and professional-service providers.
When requested or authorized by a client, necessary project information or digital files may be shared with a client-selected production provider or another professional involved in completing the project.
Information may also be disclosed when reasonably necessary to comply with law or legal process, enforce agreements, protect rights or safety, investigate fraud or misuse, or complete a business transaction such as a merger, acquisition, or sale.
11. Third-Party Websites and Services
The website may link to third-party websites or services.
Wrought does not control those third parties and is not responsible for their privacy, security, or content practices.
Users should review a third party’s privacy policy before providing personal information to that service.
11. Third-Party Websites and Services
The website may link to third-party websites or services.
Wrought does not control those third parties and is not responsible for their privacy, security, or content practices.
Users should review a third party’s privacy policy before providing personal information to that service.
12. Data Retention
Personal information is retained for as long as reasonably necessary for the purposes described in the Privacy Policy.
Reasons for retention can include providing services, maintaining business and tax records, maintaining project records, resolving disputes, enforcing agreements, and satisfying legal obligations.
Retention periods may vary depending on the type of information and why it was collected.
Two specific retention practices, as examples of the above: Wrought keeps an internal, staff-only activity record of account and project actions (such as approvals, file uploads, plan changes, and messages) indefinitely, including after a client relationship ends, for accountability and to maintain a clear record in case of a dispute. Separately, for a subscribed client who cancels, project files remain accessible for 90 days after cancellation as a courtesy before they may be removed.
12. Data Retention
Personal information is retained for as long as reasonably necessary for the purposes described in the Privacy Policy.
Reasons for retention can include providing services, maintaining business and tax records, maintaining project records, resolving disputes, enforcing agreements, and satisfying legal obligations.
Retention periods may vary depending on the type of information and why it was collected.
Two specific retention practices, as examples of the above: Wrought keeps an internal, staff-only activity record of account and project actions (such as approvals, file uploads, plan changes, and messages) indefinitely, including after a client relationship ends, for accountability and to maintain a clear record in case of a dispute. Separately, for a subscribed client who cancels, project files remain accessible for 90 days after cancellation as a courtesy before they may be removed.
13. Data Security
Wrought uses reasonable administrative, technical, and organizational measures intended to protect information against unauthorized access, loss, misuse, alteration, or disclosure.
No website, electronic transmission, cloud service, storage system, or other online service can be guaranteed to be completely secure.
13. Data Security
Wrought uses reasonable administrative, technical, and organizational measures intended to protect information against unauthorized access, loss, misuse, alteration, or disclosure.
No website, electronic transmission, cloud service, storage system, or other online service can be guaranteed to be completely secure.
14. Privacy Choices and Requests
Depending on the person’s location and applicable law, the person may have rights concerning personal information.
Potential rights may include requesting access, correction, or deletion of certain information, or objecting to or restricting certain processing.
Privacy requests may be submitted to Wrought using the contact information in the policy.
Wrought may need to verify the requester’s identity before completing certain requests.
A deletion request does not remove entries from Wrought’s internal activity record described in Section 12. That record is kept for legitimate business, contractual, dispute-resolution, and legal purposes, consistent with the retention reasons described above, and is not affected by an otherwise-valid deletion request.
14. Privacy Choices and Requests
Depending on the person’s location and applicable law, the person may have rights concerning personal information.
Potential rights may include requesting access, correction, or deletion of certain information, or objecting to or restricting certain processing.
Privacy requests may be submitted to Wrought using the contact information in the policy.
Wrought may need to verify the requester’s identity before completing certain requests.
A deletion request does not remove entries from Wrought’s internal activity record described in Section 12. That record is kept for legitimate business, contractual, dispute-resolution, and legal purposes, consistent with the retention reasons described above, and is not affected by an otherwise-valid deletion request.
15. Children Under 13 — Website Privacy
Wrought’s website and online services are intended for businesses and adults and are not directed to children under 13.
Wrought does not knowingly solicit or collect personal information directly from children under 13 through the website or online services.
If Wrought learns that personal information was collected directly from a child under 13 without appropriate authorization, reasonable steps should be taken to address or delete the information as required by applicable law.
15. Children Under 13 — Website Privacy
Wrought’s website and online services are intended for businesses and adults and are not directed to children under 13.
Wrought does not knowingly solicit or collect personal information directly from children under 13 through the website or online services.
If Wrought learns that personal information was collected directly from a child under 13 without appropriate authorization, reasonable steps should be taken to address or delete the information as required by applicable law.
16. Client-Provided Media Depicting People Under 18
Clients may provide photographs, video, audio, illustrations, likenesses, or other materials depicting or identifying individuals under 18 for a project.
The client is responsible for obtaining all necessary permissions, releases, licenses, parental or legal-guardian consent, and other authorization required for Wrought to receive, access, edit, reproduce, store, or otherwise use those materials.
By supplying the material, the client represents that it has the legal right and necessary authorization to provide and use it.
Wrought may decline, remove, discontinue, or refuse media depicting or representing a person under 18.
If replacement materials are required, the client may be responsible for supplying suitable alternatives.
16. Client-Provided Media Depicting People Under 18
Clients may provide photographs, video, audio, illustrations, likenesses, or other materials depicting or identifying individuals under 18 for a project.
The client is responsible for obtaining all necessary permissions, releases, licenses, parental or legal-guardian consent, and other authorization required for Wrought to receive, access, edit, reproduce, store, or otherwise use those materials.
By supplying the material, the client represents that it has the legal right and necessary authorization to provide and use it.
Wrought may decline, remove, discontinue, or refuse media depicting or representing a person under 18.
If replacement materials are required, the client may be responsible for supplying suitable alternatives.
17. Violent Content Involving People Under 18
Wrought will not knowingly use, create, edit, incorporate, or distribute visual media depicting or representing a person under 18 as participating in, being subjected to, or being threatened with violence.
The restriction includes depictions of physical assault, abuse, torture, serious physical injury, killing, or weapons being used or threatened against a minor.
The restriction applies whether the material is real, staged, fictional, illustrated, digitally altered, stock media, or AI-generated.
Wrought may reject a project, creative direction, or client-provided material that it reasonably believes violates this policy.
17. Violent Content Involving People Under 18
Wrought will not knowingly use, create, edit, incorporate, or distribute visual media depicting or representing a person under 18 as participating in, being subjected to, or being threatened with violence.
The restriction includes depictions of physical assault, abuse, torture, serious physical injury, killing, or weapons being used or threatened against a minor.
The restriction applies whether the material is real, staged, fictional, illustrated, digitally altered, stock media, or AI-generated.
Wrought may reject a project, creative direction, or client-provided material that it reasonably believes violates this policy.
18. Retention and Deletion of Media Involving Minors
Wrought may remove or delete client-provided media depicting minors when it is no longer reasonably necessary for the applicable project.
Retention may still occur where reasonably necessary for legitimate business, contractual, backup, recordkeeping, or legal requirements.
Requests concerning personal information or project media can be submitted using the Privacy Policy contact information.
18. Retention and Deletion of Media Involving Minors
Wrought may remove or delete client-provided media depicting minors when it is no longer reasonably necessary for the applicable project.
Retention may still occur where reasonably necessary for legitimate business, contractual, backup, recordkeeping, or legal requirements.
Requests concerning personal information or project media can be submitted using the Privacy Policy contact information.
19. Business Location and U.S. Operations
Wrought Design Agency LLC is located in Lancaster, Pennsylvania, United States.
Wrought operates according to Eastern Time.
Wrought may serve clients in other states or countries.
When someone accesses Wrought’s website or services from another jurisdiction, information may be transferred to and processed in the United States or other locations where Wrought’s service providers operate.
19. Business Location and U.S. Operations
Wrought Design Agency LLC is located in Lancaster, Pennsylvania, United States.
Wrought operates according to Eastern Time.
Wrought may serve clients in other states or countries.
When someone accesses Wrought’s website or services from another jurisdiction, information may be transferred to and processed in the United States or other locations where Wrought’s service providers operate.
20. Changes to the Privacy Policy
The Privacy Policy may be updated to reflect changes to services, technology, legal obligations, or business practices.
The current version should be published on the website with an updated ‘Last Updated’ date.
20. Changes to the Privacy Policy
The Privacy Policy may be updated to reflect changes to services, technology, legal obligations, or business practices.
The current version should be published on the website with an updated ‘Last Updated’ date.
21. Contact
Wrought Design Agency LLC.
Lancaster, Pennsylvania, United States.
Privacy-policy contact email: hello@wroughtagency.com.
21. Contact
Wrought Design Agency LLC.
Lancaster, Pennsylvania, United States.
Privacy-policy contact email: hello@wroughtagency.com.